General Shipping Policies

Except in limited circumstances for select products, (“PCS” or “we” ) only makes products available for sale to Canadian residents.

We can only process the shipment of an order once full payment has been received. Shipping times and rate will vary depending on the destination and the size and weight of the product, as well as the supplier from whom we source the product(s). We aim to arrange dispatch for all in-stock units within 5 business days once payment has been received. Once the order is dispatched, as an estimate it will then be delivered by the courier company within 10 business days. However, there may be instances where supplier delays or other factors beyond PCS’ control results in longer shipping times.

Worldwide shipping is included with each purchase over CAD$500, although typically we can only ship products to Canadian addresses. We may use a variety of reliable shipping carriers, including Canada Post, FedEx, UPS, and DHL, to ensure that orders are delivered safely and on time.

Once your order has shipped, we will send you a shipment confirmation email which will include tracking information for your product(s). To validate the tracking information, the shipping carrier typically requires at least 1 business day from the time you receive this notification.

Upon dispatch of your product(s), we shall be deemed to have completed our delivery, and the title to and the risks of damage and loss of the product(s) shall be transferred to you.

Depending upon your shipping address and product availability, your order may arrive in multiple shipments or be sent directly from our supplier(s). Any shipping or delivery dates provided will be estimates only; we are not responsible for any delays by the courier companies, suppliers or manufacturers.

When you receive your shipment, please promptly inspect all packages for items such as power supplies, manuals, and cables, or any applicable accessories for the product(s) ordered. Please be sure to save the box, the outer shipping carton (when applicable) and all packing material, in the unlikely event that you will need it for a return shipment. You are responsible for promptly notifying the shipping company of any damage that has occurred during shipment. Note that the carrier may request to inspect the damaged item upon receipt of your claim.

Customs Clearance and Importing Restrictions

We are not liable for any duties or taxes or fees that may be incurred by you in connection with your order. It is your responsibility to know the local duties and tax laws and to handle any customs issues that may arise. PCS and its owner and operator, NextGen Digital Platforms Inc. (“NextGen”), shall not be liable in any manner for any loss, damage or expense you may suffer as a result of errors when calculating taxes and duties pertaining to your order.

Certain products may be subject to shipping restrictions or regulations that vary by country. We do our best to ensure that all products comply with applicable shipping regulations within Canada, but it is ultimately the customer's responsibility to ensure that the product(s) can be legally imported into their country. We do not accept any refund requests in the event that your order fails to clear local customs processes or importing regulations.

Undelivered Packages

Occasionally packages are returned to us undelivered. Should this take place, every attempt will be made to contact you to plan re-shipment. If you refuse delivery of the product, you will be liable for the cost of resending the parcel as well as storage fees.



If any item(s) is defective or missing, or you received the wrong product(s), please immediately report it to us at the following email address:, and no later than within 24 hours of receipt. If the item(s) is visibly damaged upon receipt, please refuse the delivery and contact us as soon as possible. Damaged items should be returned in their original packaging complete with all accessories and documentation. You will be responsible for paying the shipping cost for any such return.

We will carefully examine any returned damaged or defective product(s) and then notify you by e-mail within a reasonable period of time if a refund or replacement of same is appropriate. If we decide this to be the case, in our sole discretion, the refund or replacement will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that a refund or replacement is appropriate.

PCS will pay for the shipping cost to the customer when shipping a warranty-covered replacement unit within the warranty period. PCS will not pay the customer for any loss or damage resulting from down time or delay caused by warranty claims, transportation and/or custom clearances.

Except as expressly described in this document, neither PCS nor its owner and operator, NextGen, accepts any exchange or provides any refund for items that are not covered by a manufacturer’s warranty or items that are damaged due to transportation.

Manufacturer Warranties

All new products sold on PCS come with the original manufacturer’s warranty. The warranty associated with each product is covered by the manufacturer of the product and not by PCS or NextGen. The warranty is subject to the warranty terms and conditions offered by the manufacturer of each product, and the valid warranty period will be dependent on the release date used by the manufacturer.

ANY PRODUCT-RELATED CLAIMS NEED TO BE HANDLED DIRECTLY BY THE CUSTOMER WITH THE PRODUCT MANUFACTURER. PCS and NextGen are not responsible or liable in any manner for product-related claims.

Accordingly, we recommend frequently checking the relevant manufacturer’s website for their latest product warranties and policies. For questions related to manufacturer warranties, please email:

Warranty Disclaimers

Neither PCS nor NextGen are liable or responsible for any decision taken by any of our products’ manufacturers to discontinue or refuse warranty services on your product(s). You, as the customer, acknowledge that you fully understand the limitations associated with this warranty service process, and that PCS and NextGen are fully indemnified by you and shall not be liable for any loss or damage caused by any means whatsoever during the shipping or warranty service process.

The warranty turnaround time is dictated by each manufacturer and not by PCS or NextGen. We will communicate with you regarding any process updates we may receive from the manufacturer. If a product has been serviced and returned by any manufacturer to PCS or to yourself, and it was damaged during transit, we shall not be held liable, although we will endeavour to pursue a remedy with the manufacturer. You will need to pay any associated costs of returning the product for the second time.

For all warranty returns customers should: (a) use a courier service that offers shipment tracking; and (b) properly insure the package for safe return and declare the full value of the shipment, failing which the customer will be held accountable for any resultant loss or damage.